Communities Laud Insurance Improvements Post-Flood Events

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In her address to the inquiry, Kim Ross, the City of Greater Bendigo Emergency Management Officer and Lead Municipal Recovery Manager, provided evidence of advancements within the insurance sector. "This year, our experience has been remarkably better," Ross stated, referencing the straightforward and efficient process compared with the convoluted and troublesome experience in the aftermath of the 2022 floods.

Despite this, she emphasized a compelling case for insurers to embrace a progressive approach that prioritizes enhancements over mere like-for-like replacements. This call aligns with broader regional sentiments about strengthening long-term resilience and disaster mitigation.

The plea for resilience found an echo in the words of Kellie Massouras, Flood and Community Recovery Manager from Mitchell Shire Council, whose constituents continue their steady recovery from previous deluges. Massouras pinpointed insurance-related complications faced by public infrastructure and community organizations displaced by the floods.

Similarly, Amy Holmes, the Community Strengthening Manager at Macedon Ranges Shire Council, underscored the need for extensive support in fortifying community vadiness and resilience, pointing out the community's innate drive for self-sustainability when faced with crisis conditions.

• Mount Alexander Shire Council spotlighted the strain on emergency support services, in part due to reduced funding and the escalating pressure on emergency services personnel.
• Insights from TR Keller of Alliance Consulting, who has first-hand experience with affected Seymour businesses, highlighted the mixed performance of insurers. While some received high praise, others were criticized for their substandard response that stirred considerable turmoil for policyholders.

Keller pointed out a worrying trend wherein disillusioned clients are moving towards self-insurance, a perilous shift for smaller enterprises that could spell their demise in the event of another catastrophe.

The Victorian inquiry sessions have now concluded, and focus shifts to upcoming hearings in other hard-hit areas, including north Queensland and Tasmania. These discussions will continue to assess insurer responses to the 2022 floods, influencing the crafting of a comprehensive report expected by September 30.

Published:Tuesday, 23rd Apr 2024
Source: Paige Estritori

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