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Insurance News

Potential AI Errors: A Looming Challenge for Insurers Potential AI Errors: A Looming Challenge for Insurers
24 Apr 2025: Paige Estritori

Industry experts are signaling a potential risk for underwriters due to claims arising from inaccuracies produced by artificial intelligence (AI), likening it to the 'silent cyber' phenomenon of the past. Clyde & Co partner, Darryl Smith, highlights the issue, emphasizing how AI inaccuracies could impact various insurance policies, sometimes without immediate detection. - read more
AFCA Supports RAA Insurance in Vehicle Location Dispute AFCA Supports RAA Insurance in Vehicle Location Dispute
24 Apr 2025: Paige Estritori

An insurance dispute over the location of a vehicle culminated in the Australian Financial Complaints Authority (AFCA) backing RAA Insurance in their decision to deny a claim. The issue surrounded the policyholder's claim that her son’s car was stored in South Australia, while the vehicle was allegedly used and registered in Victoria. - read more
AFCA Sides with Homeowners in Landmark Insurance Dispute Over Property Cracks AFCA Sides with Homeowners in Landmark Insurance Dispute Over Property Cracks
22 Apr 2025: Paige Estritori

Homeowners recently secured a favourable ruling against their insurer after a water leak led to significant structural damage. After large cracks emerged on their property, Youi initially denied the insurance claim, attributing the damage to pre-existing issues like earth movement and tree root intrusion, both of which are exclusions in their policy. - read more
Climate Change Threatens Australian Suburbs with Unaffordable Insurance Climate Change Threatens Australian Suburbs with Unaffordable Insurance
17 Apr 2025: Paige Estritori

More than 4% of Australian properties are currently facing heightened risks from natural hazards exacerbated by climate change, rendering insurance coverage often unaffordable or unavailable, according to recent findings by Climate Valuation. An analysis of over 15 million properties across 15,000 suburbs also highlights that an additional 10% are at moderate risk from disasters such as floods, bushfires, tropical cyclones, coastal inundation, and extreme winds. - read more
Insurer Rejects Claim Over Diesel Fluid Mix-Up Insurer Rejects Claim Over Diesel Fluid Mix-Up
16 Apr 2025: Paige Estritori

A contentious insurance claim has ended unfavourably for a motor policyholder after her husband mistakenly poured diesel exhaust fluid into her car's fuel tank. Although the policyholder initially received assurances from a Suncorp representative that the use of AdBlue fluid wouldn't be considered improper fuelling – supposedly an excluded scenario under her policy – the claim was later denied. This decision has sparked debate around policy definitions and customer service communication. - read more
ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues
14 Apr 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings in the Federal Court against Hollard Insurance, alleging a breach of the duty of utmost good faith. This action is in response to what ASIC describes as Hollard's 'egregious' handling of a home and contents insurance claim filed by a couple from regional Victoria. - read more
Suncorp to Slash Jobs and Offshore Work in Motor Claims Suncorp to Slash Jobs and Offshore Work in Motor Claims
11 Apr 2025: Paige Estritori

Suncorp, a leading Australian insurer, has announced plans to reduce its workforce by cutting 30 of the 70 positions within its motor claims assessing coordinator team, with an intention to offshore some of these functions. This decision has prompted a response from the Finance Sector Union (FSU), which is currently gathering feedback from its members and intends to challenge the proposed changes. - read more
AFCA Ruling: Trucking Firm's Claim Invalid Due to Misrepresentation AFCA Ruling: Trucking Firm's Claim Invalid Due to Misrepresentation
10 Apr 2025: Paige Estritori

A recent decision by the Australian Financial Complaints Authority (AFCA) has highlighted the importance of accurate disclosure in insurance applications. A trucking company's claim under an NTI commercial motor vehicle policy was denied after discrepancies were found in the company's insurance history and operational radius claims. - read more
Gow-Gates Secures Two-Year Partnership Extension with Football NSW Gow-Gates Secures Two-Year Partnership Extension with Football NSW
10 Apr 2025: Paige Estritori

Gow-Gates has successfully renewed its role as the official insurance broker for Football NSW, set to continue for an additional two years. The decision was made following an extensive tender process conducted by the soccer organization last year. - read more
Strata Properties in Australia Reach $1.4 Trillion in Value Strata Properties in Australia Reach $1.4 Trillion in Value
08 Apr 2025: Paige Estritori

The insured value of strata properties across Australia has soared to an estimated $1.4 trillion, according to a recent industry report. This significant figure highlights the growing importance of the strata sector, which now encompasses properties worth $486 billion in New South Wales, $471 billion in Victoria, $245 billion in Queensland, and $112 billion in Western Australia. South Australia, the Australian Capital Territory, Tasmania, and the Northern Territory round out the country's strata market. - read more
TAL Acquires 15.1% Stake in Challenger, Eyeing Retirement Sector Expansion TAL Acquires 15.1% Stake in Challenger, Eyeing Retirement Sector Expansion
07 Apr 2025: Paige Estritori

TAL, a prominent life insurance provider, has announced its acquisition of a 15.1% stake in Challenger Limited. This strategic move is seen as part of TAL's efforts to deepen its involvement in the annuities market, as it seeks to address the evolving needs of Australia's ageing demographic. - read more
Cyclone Pool to Address $1.7 Billion in Claims After Alfred's Impact Cyclone Pool to Address $1.7 Billion in Claims After Alfred's Impact
07 Apr 2025: Paige Estritori

The destruction caused by Ex-Tropical Cyclone Alfred is projected to demand approximately $1.7 billion in claims from the reinsurance pool, according to Australian Treasurer Jim Chalmers. As the cyclone swept across Queensland on March 8, over 63,000 claims have already been lodged with insurers. The insurance coverage through the cyclone pool ceased 48 hours later, highlighting the widespread devastation in its wake. - read more
Insurers Assist Storm-Struck Casterton with Community Session Insurers Assist Storm-Struck Casterton with Community Session
03 Apr 2025: Paige Estritori

The Insurance Council of Australia (ICA) is set to host a community consultation and information session in Casterton, a town in Western Victoria recently battered by hail and storms. This event, scheduled for Wednesday, aims to provide residents with an opportunity to engage directly with their insurers. - read more
Insurance Council Urges Action on Risk Reduction as Election Approaches Insurance Council Urges Action on Risk Reduction as Election Approaches
02 Apr 2025: Paige Estritori

Prime Minister Anthony Albanese has announced a federal election set for May 3, positioning the Insurance Council of Australia (ICA) to leverage this political moment to advocate vigorously for enhanced risk reduction measures. The ICA is calling for substantial investment in mitigation strategies to address pressing issues of insurance affordability and resilience against natural disasters. - read more
Allianz and AWP Face Hefty Penalties for Misleading Insurance Claims Allianz and AWP Face Hefty Penalties for Misleading Insurance Claims
01 Apr 2025: Paige Estritori

The Supreme Court of New South Wales has imposed significant criminal penalties on Allianz Australia Insurance Ltd and AWP Australia Pty Ltd. Allianz received a $13.5 million fine, while AWP was fined $3.3 million. These penalties were for falsely or misleadingly promoting financial products online, breaching sections 1041E(1) and 1311(1) of the Corporations Act 2001. - read more
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Caravan Insurance Articles

Why Caravan Insurance is a Must for Australian Travelers Why Caravan Insurance is a Must for Australian Travelers
The caravan lifestyle is experiencing a remarkable surge in popularity across Australia. Recent years have seen a significant increase in the number of individuals and families embracing the nomadic way of life, traveling across the country in caravans. - read more
Why Eco-Friendly Caravanning is the Future of Travel Why Eco-Friendly Caravanning is the Future of Travel
Caravanning has seen a rise in popularity across Australia, with many discovering the joys of hitting the open road and exploring the vast landscapes that the country has to offer. From coastal trips to inland adventures, caravanning provides the flexibility and freedom that many travelers are seeking. - read more
Top 5 Things to Look for When Choosing Caravan Insurance Top 5 Things to Look for When Choosing Caravan Insurance
Caravan insurance is an important investment for anyone who owns a caravan, whether it's a touring caravan or a static caravan. Caravan insurance is designed to protect you financially in the event of theft, damage, or accidents. However, not all caravan insurance policies are created equal, and it's essential to choose the right policy to ensure you're adequately covered and get the best value for your money. - read more
Why Regular Caravan Servicing is Crucial for Insurance Claims Why Regular Caravan Servicing is Crucial for Insurance Claims
Caravanning has surged in popularity across Australia, offering a unique way to explore this vast and beautiful country. Whether you're a seasoned traveller or planning your first trip, it's crucial to understand the importance of regular caravan maintenance. - read more
5 Rookie Caravanning Mistakes and How to Insure Against Them 5 Rookie Caravanning Mistakes and How to Insure Against Them
Caravanning in Australia taps into a deep-seated love for adventure and the great outdoors. With vast landscapes and awe-inspiring natural beauty, it's no wonder that hitting the road with a caravan in tow has become a cherished pastime for many Aussies. - read more
Top 5 Things to Look for When Choosing Caravan Insurance Top 5 Things to Look for When Choosing Caravan Insurance
Caravan insurance is an important investment for anyone who owns a caravan, whether it's a touring caravan or a static caravan. Caravan insurance is designed to protect you financially in the event of theft, damage, or accidents. However, not all caravan insurance policies are created equal, and it's essential to choose the right policy to ensure you're adequately covered and get the best value for your money. - read more
Comprehensive vs Third-Party Caravan Insurance: Which is Right for You? Comprehensive vs Third-Party Caravan Insurance: Which is Right for You?
With the growing appeal of exploring the vast and varied landscapes of Australia, the caravanning lifestyle has seen a significant surge in popularity. The sense of freedom that comes with a home on wheels captivates adventurers and holiday-makers alike, making the choice of caravan protection through insurance an essential aspect of ensuring ongoing travel peace of mind. - read more
Australian Caravan Owners: Understanding Your Comprehensive Cover Options Australian Caravan Owners: Understanding Your Comprehensive Cover Options
Welcome, Australian caravan enthusiasts! Embarking on road trips and enjoying the great outdoors is an integral part of the Aussie lifestyle. Whether you're a seasoned traveller or a newcomer to the caravan community, ensuring your home on wheels is fully covered should be top of mind. - read more
The Importance of Reviewing Your Caravan Insurance Policy Annually The Importance of Reviewing Your Caravan Insurance Policy Annually
A caravan insurance policy is essential for protecting your investment against various risks, such as theft, damage, and accidents. However, your insurance needs may change with time, and your current policy might not offer adequate coverage anymore. That's why it's essential to review your policy at least once a year and make the necessary changes to ensure it still meets your requirements. - read more
Why You Should Use a Specialist Caravan Insurance Broker Instead of Going Direct Why You Should Use a Specialist Caravan Insurance Broker Instead of Going Direct
Caravan insurance is an important investment for anyone who owns a caravan. It provides financial protection against loss, damage, or theft of your caravan. While it's possible to purchase caravan insurance directly from an insurer, in this article, we explore why you should use a specialist caravan insurance broker instead of going direct - and how to choose the right one for your needs. - read more


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Knowledgebase
Insurance Deductible:
the amount that an insured is required to contribute toward an insurance claim as stipulated in an insurance policy. Otherwise known as the "policy excess".