Caravan Insurance Online :: News
SHARE

Share this news item!

Quake Damage Claims Dismissed Over Previous Faults

Quake Damage Claims Dismissed Over Previous Faults

Quake Damage Claims Dismissed Over Previous Faults?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Two farmhouses seeking insurance payouts for earthquake damage have had their claims denied, following a decision highlighting the role of pre-existing issues.

The company behind the claim stated that the properties were impacted by a 5.4-magnitude earthquake that occurred in November 2018. Although the earthquake's epicenter was approximately 45 kilometers away from the buildings, Geoscience Australia specified the evident damage radius to be no more than 27 kilometers from the epicenter.

In their defense, the claimant's engineering expert conceded that the buildings were situated outside the primary damage zone but contended that the earthquake’s vibrations had unleashed energy beneath the geological formations on which the houses stood.

The expert identified "preexisting or dormant conditions" in the properties, including previously repaired damage which, according to him, reopened due to ground movement prompted by the quake, also leading to the manifestation of new fractures.

Meanwhile, Allianz, the insurance provider, enlisted a forensic civil and structural engineer who assessed the damages. His findings revealed brickwork fissures in multiple sections of one property, referred to as House H, and evident cracks within the garage of the second property, termed House P, in addition to a separation between a storeroom and the home.

The engineer hired by Allianz attributed the damage to prolonged foundation instability and deterioration of the mortar used in the brickwork, rather than to the seismic event.

The Australian Financial Complaints Authority (AFCA) upheld the insurer’s position, noting that both engineers corroborated the presence of damage similar to what was being contested even before the 2018 earthquake, specifically in House H.

AFCA further mentioned that updates made to certain rooms within the house remained unaffected, while external brickwork conditions pointed towards significant wear and tear, contributing to the losses. Comparable remarks were also made in regard to House P.

"While both experts agree it is conceivable for House H to incur earthquake-related damage under ideal conditions despite its location outside the designated impact radius, the insurer's expert refuted the existence of such conditions in this case," stated the adjudicator from AFCA.

"Even if the earthquake were recognized as being a proximate cause of the damage to House H, it would coexist with other excluded factors (wear and tear, prolonged structural movement)."

"Consequently, the insurer maintains the right to invoke those exclusions as a basis for denying the claim," AFCA concluded.

 

Published:Thursday, 1st Aug 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Rate this article

0 Comments

No comments yet. Be the first to share your thoughts.

Insurance News

Insurance Inquiry Delay Keeps Tradie Cover Concerns in Focus
Insurance Inquiry Delay Keeps Tradie Cover Concerns in Focus
28 Oct 2026: Paige Estritori
A federal parliamentary inquiry into small business insurance has reportedly pushed back its final report from 27 October 2026 to 26 February 2027, extending the wait for recommendations on insurance affordability, availability and regulation. For Australian tradies and small trade businesses, the delay matters because the inquiry is examining the types of cover many operators rely on daily, including public liability, professional indemnity, cyber risk and business interruption insurance. - read more
Broker Code Overhaul Puts Renewals and Disclosure in Focus
Broker Code Overhaul Puts Renewals and Disclosure in Focus
28 Oct 2026: Paige Estritori
A new Insurance Brokers Code of Practice has been launched by the National Insurance Brokers Association, putting clearer disclosure, renewal contact and client support standards on the agenda for Australian businesses that use brokers to arrange cover. The 2027 Code takes effect on 1 January 2027 and is designed to set out, in plainer language, what clients should be able to expect from subscribing insurance brokers. - read more
Income Protection Complaints Remain a Key Life Insurance Pressure Point
Income Protection Complaints Remain a Key Life Insurance Pressure Point
28 Oct 2026: Paige Estritori
The Australian Financial Complaints Authority’s latest annual review has put income protection insurance back in focus, with the product again attracting the highest number of life insurance complaints in 2025-26. The figures are a useful reminder that the real value of cover is tested not at purchase, but when illness or injury interrupts a person’s capacity to earn. - read more
Farm Flood Dispute Shows the Cost of Delayed Claims Handling
Farm Flood Dispute Shows the Cost of Delayed Claims Handling
28 Oct 2026: Paige Estritori
A recent Australian Financial Complaints Authority determination involving a flooded farmhouse has put claims handling back under the microscope for rural policyholders, after the insurer was ordered to pay almost $432,000 across building repairs, additional temporary accommodation, professional costs and compensation for non-financial loss. The decision, dated 27 August 2026 and reported by Insurance News on 15 October 2026, is a useful reminder that the practical aftermath of a farm flood can extend well beyond the first clean-up. - read more
Truck Claim Dispute Shows Disclosure Evidence Matters
Truck Claim Dispute Shows Disclosure Evidence Matters
24 Oct 2026: Paige Estritori
A recent Australian Financial Complaints Authority decision involving a vandalised Hino truck is a useful reminder that disclosure disputes in commercial motor insurance turn on evidence, not assumptions. Reported by insuranceNEWS.com.au on 15 October 2026, the matter ended with Suncorp being ordered to reinstate the policy and reassess the claim after AFCA found the insurer had not proved that undisclosed driving history would have justified refusing the risk. - read more


Caravan Insurance Articles

The Importance of Reviewing Your Caravan Insurance Policy Annually
The Importance of Reviewing Your Caravan Insurance Policy Annually
A caravan insurance policy is essential for protecting your investment against various risks, such as theft, damage, and accidents. However, your insurance needs may change with time, and your current policy might not offer adequate coverage anymore. That's why it's essential to review your policy at least once a year and make the necessary changes to ensure it still meets your requirements. - read more
Caravan Insurance Considerations for Full-Time Travellers and Long-Term Touring
Caravan Insurance Considerations for Full-Time Travellers and Long-Term Touring
Planning to live on the road or tour Australia for months at a time? Learn how full-time caravan travel, storage addresses, contents, annexes, modifications and usage declarations can affect caravan insurance options. - read more
Essential Caravan Maintenance: Protecting Your Home on Wheels
Essential Caravan Maintenance: Protecting Your Home on Wheels
Welcome to your guide on Essential Caravan Maintenance: Protecting Your Home on Wheels. Like any home, your caravan is your sanctuary, a place of comfort and security as you travel and explore. However, it's crucial to remember that this rolling residence requires regular check-ups and tune-ups to ensure it remains a safe and reliable haven. - read more
Caravan Insurance Disasters: Real-Life Lessons and Horror Stories
Caravan Insurance Disasters: Real-Life Lessons and Horror Stories
Caravan insurance is an absolute necessity for anyone who owns a caravan. Accidents can happen at any time and without adequate insurance, the costs can be devastating. In this article, we will be exploring real-life horror stories and disasters regarding caravan insurance, to help you understand what can go wrong and what steps you can take to avoid similar situations. - read more
Understanding the Key Features of Various Caravan Insurance Plans
Understanding the Key Features of Various Caravan Insurance Plans
Caravanning is a popular pastime for many Australians, offering the freedom to explore the great outdoors and travel at leisure. However, owning a caravan comes with its own set of responsibilities and risks. - read more

Knowledgebase
Coverage:
The amount of risk or liability covered for an individual or entity by way of insurance services.