Insurers Under Scrutiny for Response to Alfred Flood Claims

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Speaking before an upcoming Insurance Council of Australia (ICA) meeting set to address policyholder issues, Mr. Lee highlighted widespread dissatisfaction among flood-affected businesses regarding their insurance claims. According to him, while some insurers have been proactive, others are rapidly dismissing any responsibility for flood-induced damage.

Mr. Lee shared insights based on data from the state's business disaster recovery initiative. He noted a growing trend where business owners are struggling with insurance complications as they strive to recover from the calamity that hit in March. He criticized certain insurers for demanding exhaustive hydrology reports from already distressed clients and called for more efficient resolutions to these pressing claims.

Emphasizing his point, he recounted the ordeal of a local butcher whose shop faced significant damage estimated at more than $300,000. Despite having paid insurance premiums for nearly two decades, the business owner now finds himself in dire financial straits, having to cover employee wages from his depleting savings, without any incoming revenue.

According to the ICA, insurers have processed over 100,000 claims amounting to nearly $1 billion due to Alfred's impact. Hervey Bay, particularly, suffered severe consequences, leading the ICA to label the incident a catastrophe. They plan to hold a meeting in Hervey Bay on May 15 to address ongoing concerns.

Liam Walter, ICA's director of mitigation and extreme weather response, emphasized the importance of direct engagement in Hervey Bay. The council aims to ensure comprehensive support and resolution for those affected, with expectations that assessments and discussions around rebuilding are well underway by now.

Published:Monday, 5th May 2025
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Clear

IAG Reports $505 Million Profit Amidst Severe Weather Challenges

05 Jun 2026: Paige Estritori

Insurance Australia Group (IAG), one of Australia's leading insurers, has reported a net profit after tax of $505 million for the first half of the 2026 financial year. This performance reflects the company's resilience and strategic management amidst significant challenges posed by severe seasonal weather events. - read more

Navigating Rising Input Costs in Australia's Construction Industry

05 Jun 2026: Paige Estritori

Australia's construction sector is currently grappling with significant challenges as rising input costs impact project budgets and timelines. Factors contributing to this trend include: - read more

ICA Calls for Investment in Hard Mitigation Infrastructure Amid Disaster Fund Applications

05 Jun 2026: Paige Estritori

The Insurance Council of Australia (ICA) is advocating for a strategic focus on hard mitigation infrastructure as the federal government's Disaster Ready Fund opens its fourth round of applications. With up to $142.5 million available, the ICA emphasises the importance of investing in physical projects that directly reduce disaster risks. - read more

Zurich's Acquisition of ClearView Wealth Gains ACCC Approval

05 Jun 2026: Paige Estritori

The Australian Competition and Consumer Commission (ACCC) has granted approval for Zurich Financial Services to acquire ClearView Wealth, a move that signifies a notable consolidation within the Australian insurance industry. This acquisition is poised to reshape the competitive landscape, with potential implications for policyholders and the broader market. - read more

Addressing Human Factors in Rising Australian Truck Insurance Claims

04 Jun 2026: Paige Estritori

Gallagher's recent guidance for Australia's heavy vehicle sector identifies fatigue, inattention, distraction, and inappropriate speed as major contributors to truck incidents and related insurance claims. This analysis is based on recent crash data and regulatory expectations, highlighting the need for comprehensive risk management strategies within the transport industry. - read more

Click for more Insurance News